At Diakitch, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please read our Refund and Return Policy carefully for more information on returns, refunds, and exchanges.

1. Return Policy

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase (receipt or order confirmation) is required.

1.1. Non-Returnable Items

Certain items are non-returnable, including:

• Items marked as “Final Sale.”

• Personalized or custom-made products.

• Used or damaged items not due to our error.

2. How to Initiate a Return

To initiate a return, please contact us at info@diakitch.com with the following information:

• Your full name and order number.

• A brief explanation of the reason for your return.

• Photos of the product (if the item is defective or damaged).

Once your return is approved, we will provide you with detailed return instructions. Please do not send your purchase back without prior authorization.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return is received safely.

• Diakitch is not responsible for lost or damaged returns during transit.

4. Refund Policy

Once we receive and inspect your return, we will notify you via email regarding the status of your refund.

• Approved refunds will be processed within 5-10 business days to your original payment method.

• Shipping fees are non-refundable, except for defective or incorrect items.

• If you do not receive your refund within the expected time, please contact your payment provider as processing times may vary.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@diakitch.com.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.

7. Cancellations

You may cancel your order within 24 hours of placing it by contacting us at info@diakitch.com. After this period, we cannot guarantee cancellations as your order may already be processed.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, feel free to contact us:

Diakitch Customer Support
Email: info@diakitch.com
Website: www.diakitch.com

Thank you for shopping with Diakitch. We appreciate your trust and support!